Frequently Asked Questions (FAQs)

Q: How can I track my order?
A: Tracking your order is simple! Once your order has been shipped, we will send you an email with a tracking number. This email will also include instructions on how to track your package. To track your order, follow these steps:

1. Check your email inbox, including the spam or junk folder, for an email from us with the subject line "Shipping Confirmation" or a similar title.
2. Open the email and locate the provided tracking number, which typically consists of letters and numbers.
3. Visit our website and find the "Track Order" page. The link to this page is usually found in the header or footer of our website.
4. Enter your tracking number in the designated field on the "Track Order" page and click the "Track" button. The tracking information for your order will be displayed, including the current status and location of your package.
5. You can also click directly on the tracking number to be redirected to the carrier's website for more detailed tracking information.

If you did not receive the email with the tracking number or have additional questions about tracking your order, please don't hesitate to contact our Customer Service Team. They will be happy to assist you in locating your order and providing the necessary tracking information.

Q: Why do you need my address details?
A: Your address details are essential for a smooth and accurate delivery of your order. Here’s why we require specific address information:

• Delivery Accuracy: By providing your complete and correct address, including street name, postal code, and city, we ensure that your order is delivered to the correct location without complications or delays.
• Shipping Carrier Requirements: Our shipping carriers require full address details to process and deliver packages efficiently. This includes the correct street name, apartment or suite numbers, postal code, and city.
• Contacting You: We may need to contact you regarding your order, such as for order updates, clarifications, or to discuss any issues during the shipping process. A valid email address is important to send you order confirmations, tracking information, and other critical updates.
• Communication Channels: In addition to email, providing a phone or mobile number allows us to quickly and directly contact you if necessary. This helps us ensure effective communication, especially for delivery-related concerns or urgent matters.

Please rest assured that we value your privacy and handle your personal information with the utmost care. We comply with relevant data protection regulations and do not share your information with unauthorized parties. If you have concerns or questions about the collection or use of your address data, feel free to contact our Customer Service Team. We are here to answer your inquiries and provide further assistance.

Q: How does the ordering process work?
A: Ordering your selected products is quick and easy! Follow these steps to complete your purchase:

1. Add to Cart: On the product page, click the "Add to Cart" button for the items you wish to purchase. This button is located near the product description or image. Clicking on the shopping cart icon will open your cart, displaying the selected products.
2. Register/Log In/Guest Checkout: To proceed with your order, you have several options. If you are a new customer, you can register an account by providing your details and creating a password. If you are a returning customer, simply log in with your email address and password. Alternatively, you can choose the "Guest Checkout" option to complete your order without creating an account.
3. Checkout Process: Once you are logged in or proceed as a guest, you will be guided through the checkout process. You will need to enter your personal details, including your delivery address and contact information. Ensure that you provide accurate information to guarantee a smooth delivery.
4. Delivery/Pickup Options: Next, select your preferred delivery or pickup option. Choose from the available shipping methods or, if applicable, local pickup locations. The available options will depend on your location and the products in your order.
5. Payment Method: Select your preferred payment method from the available options, such as credit card, PayPal, or bank transfer. Follow the instructions to securely enter your payment information.
6. Review and Confirm: Before completing your order, carefully review your order summary, including the selected items, shipping details, and payment information. If everything looks correct, click the "Place Order" or "Confirm Order" button to complete your purchase.
7. Order Confirmation: After successfully placing your order, you will receive an order confirmation email with the details of your purchase. This email serves as confirmation that your order has been received and is being processed.

If you have additional questions or encounter any issues during the ordering process, don't hesitate to contact our Customer Service Team. We are here to help ensure your ordering experience is as smooth as possible.

Q: What is the "Checkout"?
A: The "Checkout" is the final step in the online ordering process where you review and confirm your order details before completing the purchase. Here’s what you can expect during the checkout process:

• Order Summary: In the checkout overview, you will see a summary of the items you selected for your order. This includes the quantity of each item, the unit price, and the total price for each item. This summary allows you to verify that the correct items and quantities are included in your order.
• Payment Method and Shipping Costs: The checkout page also displays the selected payment method for your convenience. You can verify that the chosen payment method is correct and make adjustments if alternative payment options are available. Additionally, the checkout overview includes a breakdown of the shipping costs associated with your order. This ensures transparency and allows you to be aware of any additional costs.
• Billing and Shipping Address: The checkout page displays the billing and shipping addresses associated with your order. You can review these addresses to ensure they are correct and up to date. If necessary, you may have the option to edit or update these addresses before completing your purchase.
• Order Confirmation: Once you have reviewed all the details and are satisfied with your order, you can finalize the purchase by clicking the "Place Order" or "Confirm Order" button. After confirming your order, you will receive an order confirmation email containing a summary of your purchase and relevant details.

Q: How can I contact you?
A: We offer several channels through which you can contact our team and receive the support you need. Here are the contact options:

• 24/7 Live Chat: For immediate assistance and real-time communication, you can access our 24/7 live chat feature directly on our website. Look for the chat icon or widget, typically located in the corner of the screen, and click on it to start a chat session. Our team is ready to assist you and answer your questions.
• Email: If you prefer to communicate via email, you can reach us at info@cainternational.eu. Simply compose an email, provide the necessary details, and send it to our dedicated email address. Our customer service team will respond promptly to your inquiry and provide the support you need.

Don't hesitate to contact us through any of these channels. We are happy to assist with any questions, concerns, or feedback you may have. Our goal is to ensure your satisfaction and provide excellent customer service.

Q: What are the delivery and shipping times?
A: The delivery time for each product is displayed directly on the product page in our online shop. This provides you with an estimate of the time required to deliver the item to you. Additionally, we offer various delivery options based on the product category and package size. During the final step of the checkout process, before completing your purchase, all shipping costs associated with your order will be displayed. This ensures transparency and gives you a clear overview of any additional shipping costs.

Please note that delivery and shipping times may vary depending on several factors, including the destination, selected shipping method, and product availability. We strive to provide accurate estimates and efficient shipping services to ensure your order arrives on time. If you have specific questions or concerns regarding the delivery and shipping times for a particular product or order, our Customer Service Team is available to provide more detailed information and assistance.

Q: How does payment with PayPal work?
A: PayPal offers a convenient and secure payment option for online purchases. Here’s how it works:

1. Select PayPal: During the checkout process, when prompted to choose a payment method, select PayPal as your preferred payment option.
2. Redirect to PayPal: After selecting PayPal, you will be automatically redirected to the PayPal website to complete the payment process. This ensures a smooth and secure transaction.
3. Log In or Create an Account: If you already have a PayPal account, you can log in using your existing PayPal username and password. If you don’t have an account, you can create one on the PayPal website. This is free and requires only basic information.
4. Confirm Payment: After logging in, you will be prompted to confirm the payment. PayPal will display the total amount of your order, including any applicable taxes or shipping costs. Review the details and ensure they are correct.
5. Payment Source: With PayPal, you have multiple options to fund your payment. You can link your bank account to your PayPal account and use the available funds, or you can enter your credit card details to make the payment. PayPal securely processes the payment and deducts the amount from your chosen funding source.
6. Instant Payment: Once you confirm the payment, PayPal processes the transaction instantly. You will receive a confirmation message, and the payment details will be recorded.
7. Return to Merchant: After completing the payment, you will be redirected to the merchant’s website to finalize your order. You will typically receive an order confirmation email from both PayPal and the merchant.

Paying with PayPal is convenient, as it allows you to securely make payments using funds from your PayPal account, bank account, or credit card. It provides an added layer of security as your financial information is not directly shared with the merchant. If you encounter any issues or have questions about paying with PayPal, the PayPal Customer Support Team is available to assist.

Q: Is it safe to shop online at CA- INTERNATIONAL GMBH?
A: Yes, it is safe to shop online at CA- INTERNATIONAL GMBH. We prioritize the security of our customers' information and transactions. Here are some reasons why you can shop with confidence:

• Technological Security: We employ various advanced security measures to protect your payment details and personal information. These include encryption protocols, Secure Socket Layer (SSL) technology, and industry-standard security practices. These measures help safeguard your data from unauthorized access and ensure a secure online shopping experience.
• Privacy Policy: Our Privacy Policy is designed to protect your personal information. We do not store credit card details on our servers and do not share your personal information with third parties without your consent. Your privacy and data security are our top priorities.
• Alternative Ordering Options: If you still have concerns about placing your order online, we offer alternative ordering methods. You can contact us directly at info@cainternational.eu, and our team will provide alternative options for placing a secure order.

We understand the importance of trust and transparency when shopping online and take all necessary precautions to ensure a secure shopping environment. If you have specific concerns or questions about the security of your online purchase, please don't hesitate to contact us. We are here to address your questions and provide further support.

Q: Does CA- INTERNATIONAL GMBH ship worldwide?
A: Yes, CA- INTERNATIONAL GMBH ships worldwide. We strive to make our products accessible to customers all around the globe. Whether you are located in Europe, North America, Asia, or another part of the world, we can deliver your order to your desired destination.

To facilitate worldwide shipping, we work with various shipping partners and logistics providers. This enables us to offer reliable and efficient shipping services to customers across the globe. However, please note that shipping to other countries may incur customs duties, tariffs, and taxes imposed by the customs authorities of the destination country. These charges are beyond our control. Therefore, we cannot provide precise information about the costs of these fees, as they may vary from country to country. We recommend contacting your local customs office for detailed information on any potential customs duties, tariffs, or taxes that may apply to your order. This will give you a clear overview of any additional costs that may be incurred upon delivery.

If you have further questions or need assistance with international shipping matters, please don't hesitate to contact us. We are here to help and provide you with the necessary information to ensure a smooth and convenient shopping experience.

Q: What payment methods does CA-INTERNATIONAL GMBH accept?
A: At CA-INTERNATIONAL GMBH, we accept multiple payment methods to offer you flexibility and convenience while shopping. Here are the currently available payment methods:

• Credit Cards: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. You can securely enter your credit card details during the checkout process on our website.
• PayPal: We offer the option to pay with your PayPal account. Simply select PayPal as the payment method during checkout and log in to your PayPal account to complete the transaction.

If you have questions or encounter issues with payment methods or need assistance with an alternative payment option, please feel free to contact us. Our customer service team is happy to assist you and provide further support.

Q: What should I do if the item I received is damaged or defective?
A: At CA-International GmbH, we strive to provide our customers with high-quality products and a great brand experience. However, if you receive a damaged or defective item, please follow these steps:

1. Inspect the Delivery: Upon receiving your delivery, it is important to carefully check the package for visible damage. If there are any signs of damage to the packaging, please make a note on the courier’s delivery slip with the remark "PACKAGE VISIBLY DAMAGED." This helps ensure that any damages are properly documented.
2. Document the Issue: If you find that the item itself is damaged or defective, please take photos or videos that clearly show the issue. This documentation helps us assess the problem and find the best solution for you.
3. Contact Customer Service: To process your claim, please contact our Customer Service Team as soon as possible. Provide us with relevant information, including your order number, a description of the issue, and any supporting documentation you have. Our customer service team will promptly review the matter and work with you to find the best solution.
4. Resolution Options: Depending on the nature of the issue, we will offer appropriate resolution options. This may include replacing the damaged or defective item, refunding the purchase price, or finding an alternative solution to ensure your satisfaction.

Please note that it is important to contact us as soon as possible to report any damages or defects. This allows us to address the issue promptly and find a solution that meets your needs. We apologize for any inconvenience caused by a damaged or defective item and appreciate your cooperation in reaching out to our customer service team. Rest assured, we will make every effort to resolve the issue and ensure your satisfaction with our products and services.

Q: What is your return policy?
A: At CA International GmbH, we value transparency and want to provide accurate information about our return policy. Here is our updated return policy:

• Return Period: We offer a hassle-free return policy within 7 days of delivery. If you are not completely satisfied with your purchase, you may initiate a return within this period.
• Condition of the Item: To be eligible for a return, the items must be in their original condition, unused, and undamaged. Please ensure that the items have not been used in any way and are in the same condition as when received.
• Responsibility for Shipping Costs: Please note that all shipping costs associated with the return, including the original shipping costs to the buyer and the costs of returning the items, are the responsibility of the buyer. This means that the shipping amount will either be deducted from the refund or paid separately.

To initiate a return, please send an email to info@cainternational.eu using the same email address you used for the order. Provide us with relevant details such as your order number, the items you wish to return, and the reason for the return. Our customer service team will guide you through the return process and provide further instructions.

Once we receive the returned items and verify that they meet the return requirements, we will take the necessary actions, including a refund of the item value minus the original and return shipping costs. We understand that returning an item may incur additional costs, and we ask for your understanding that you are responsible for the shipping costs for the original delivery and the return.

Please note that our return policy may be subject to additional terms or exceptions, which can be found on our website or by contacting our Customer Service Team.

Q: How do I request a return?
A: To request a return, please follow these steps:

1. Send us an email at info@cainternational.eu using the same email address you used for the order.
2. Include your order number and the reason for the return in your email.
3. Our customer service team will respond to your email within 24 hours and provide you with the return address.
4. Safely pack the item, preferably in its original packaging, and send it to the provided address. We recommend using a registered postal service to ensure tracking and to keep a record of the details.
5. Once we receive the returned items, we will process your refund. Please note that the refund will cover the item price minus the original shipping costs.
6. Please note that CA-INTERNATIONAL GMBH is not responsible for any loss or damage that may occur during the return shipment.

If you have further questions or concerns, please feel free to contact our Customer Service Team for assistance.

Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts and promotions to our customers. Sign up for our email newsletter to stay updated on the latest deals and promotions.

Q: How can I cancel my order?
A: If you wish to cancel your order, please contact our Customer Service Team as soon as possible. Provide us with your order details, and we will do our best to accommodate your request. Please note that cancellation may not be possible if your order has already been shipped, and in that case, you may need to initiate a return.

Q: How can I change my delivery address after placing an order?
A: If you need to change your delivery address after placing an order, please contact our Customer Service Team immediately. We will do our best to update the delivery address if the order has not yet been shipped. However, please note that we may not be able to change the address after the order has been shipped.

Q: How long does it take to process a refund?
A: Once we receive the returned item and confirm that it meets our return conditions, we will process the refund within [3-5 business days]. The refund will be issued through the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Q: How can I check the status of my order?
A: You can easily check the status of your order by logging into your account on our website. Once logged in, you can view the details of your order, including the current status and any tracking information. Additionally, we will send you email updates on the progress of your order, including shipping and delivery notifications.

 

Q: Can I change my order after placing it?
A: If you need to make changes to your order, such as altering the item quantity, switching products, or updating details, please reach out to our Customer Service Team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. However, once the order has been processed or shipped, changes may no longer be possible.