Shipping policy of CA INTERNATIONAL GMBH

Welcome to CA INTERNATIONAL GMBH's Shipping Policy! We're glad you're considering placing an order with us and want to make sure you have a smooth and positive experience.

1. How long does CA International need to prepare and ship my order?

We pride ourselves on our efficient processing times. All orders are processed within 24-48 hours of receipt. Delivery time depends on the selected shipping country and is usually 3-5 working days, in some cases even the same day.

2- How are shipping and delivery dates calculated?

At CA International, we take every possible step to dispatch your items as quickly as possible. Once your order is confirmed, your order will be processed within 24 hours and in-stock items will be dispatched the next business day after payment is received. Delivery times may vary depending on your destination, but we estimate 3-4 days. You will receive an email with tracking details upon dispatch.

3. How can I track my shipment?

After your order has been shipped, you will receive a shipping confirmation email with your tracking number. Additionally, we have set up a user-friendly menu in the control panel. Click on " Order Tracking ", enter your tracking number, and all information will be immediately available to you.

4. About shipping restrictions and international shipping

We offer worldwide shipping through our automated system. Restrictions are displayed on our product pages. Please note that shipments to countries outside the EU and the USA are subject to customs formalities and may incur additional costs that must be borne by the recipient. Contact us with any questions or for a personal quote.

5. What are the shipping costs and delivery time?

Shipping costs and delivery times depend on several factors, including your shipping address, shipping method and the weight of the products ordered. To find out the exact shipping costs and estimated delivery time, please add the items you want to your shopping cart and enter your shipping address. Your CA International shopping cart will then show you the available shipping options, their costs and estimated delivery times. We always strive to deliver your order as quickly as possible and offer a variety of shipping methods to suit your needs.

6. What is included in the shipping costs?

Shipping costs include several elements that ensure your order arrives safely and on time. These include:

Packaging costs : High quality and safe packaging to protect your products during transport.
Transport fees : The cost of transporting your order from the warehouse to your delivery address.
Insurance : In some cases, insurance to cover any damage or loss during transport.
Processing fees : The costs for processing and handling your order.
All of these costs are included in the shipping fees displayed in theCA International shopping cart once you enter your shipping address. We strive to provide you with the best service while ensuring fair and transparent shipping costs.

7. What is included in the shipping costs for deliveries outside the EU and the USA?

Shipping costs for deliveries outside the EU and USA only cover the basic costs of packaging, transport and delivery to the nearest airport or port. Please note that additional costs such as customs fees, import taxes, local duties as well as delivery from the airport or port to your address are to be borne by the recipient. These fees vary depending on the destination country and are collected by the local customs office.

CA International assumes no responsibility for these additional costs. We recommend that you check your country's specific customs and import regulations before ordering.

If you would like an accurate calculation of the total cost of delivery to your door, please contact us. Our customer service team is available to help you determine all costs in advance, ensuring you know the full price before your order is dispatched.

8. How can I cancel an order?

To cancel an order, please contact us as soon as possible before dispatch. We recommend doing this immediately after placing your order as our automated system can significantly reduce the cancellation time frame. Once the order has been dispatched, cancellation is no longer possible.

If your order has already been dispatched, you must return the goods after receipt in accordance with our return policy. Please note that in this case, shipping costs will not be refunded.

For a quick and smooth cancellation and a possible refund of the shipping costs, please contact our customer service immediately. Our team will be happy to help you and ensure that your request is processed as quickly as possible.

9. What should you do when you receive your shipment?

When you receive your shipment, please proceed as follows:

1. Check the number of packages: Make sure that the number of packages delivered matches your order.

2. Check for external damage: Inspect each package carefully for visible damage or signs of tampering.

3. Make a note of any damage: If you notice any visible damage, be sure to note this on the courier's delivery note with the note "PACKAGE VISIBLY DAMAGED".

4. Document the damage: Immediately take photos of the damaged packages and affected areas to document the condition upon receipt.

5. Contact our customer service : Report any visible damage or discrepancies to our [customer service] immediately and attach the photos. This is necessary to ensure that your damage report is processed quickly.

6. Inform the shipping company: Do not forget to inform the shipping company in writing that you received the order with damages. This is important for the shipping company to process and settle the damage.

These steps are necessary in order to be able to assert any claims for damages and to ensure smooth processing.

10. What shipping methods are available at CA International?

At CA International we offer several shipping options to suit your needs:

1. Standard Shipping: A cost-effective option with a moderate delivery time, ideal for non-urgent orders.
2. Express Shipping: A faster delivery method for urgent orders, ensuring a shorter delivery time.
3. International Shipping: Shipping options for deliveries outside your country, which have different delivery times and costs depending on the destination country.

Select the appropriate shipping option in the shopping cart during the ordering process.

What happens if an incorrect shipping address is provided?

If an incorrect shipping address has been provided, please contact us immediately. In some cases, we can correct the address in time before the package is shipped. However, if the package is already returned as undeliverable, we will contact you again to determine the correct address. The shipping costs for re-shipping must be borne by the customer in this case.

If the delivery is refused, the package will be returned to us. In this case, we will refund the purchase amount less the shipping and handling fees incurred.

Please note that it is your responsibility to provide the correct shipping address. If the package has already been shipped and we could not correct the address in time, or if we cannot reach you to clarify the address, we will not be responsible for the additional costs, delays or loss of the package. To ensure that your order is delivered correctly, please check your shipping information carefully before completing the order.

12-Does CA International offer discounts for multiple orders and how are they shipped?

Yes, we offer discounts for multiple orders. Please note that depending on the availability and size of the items, your orders may be shipped in separate packages from different warehouses. For each package, you will receive an individual tracking number that you can use to track the delivery status online.

Notice

1. Check your shipping address before payment: Make sure all information is correct to avoid delivery delays or additional charges.
2. Be aware of shipping restrictions: Some products cannot be shipped to certain regions due to shipping restrictions. Please see the product detail page for more information.

Thank you for choosing CA International GmbH for your purchasing needs! If you have any questions or need assistance, our [ Customer Service ] is happy to assist you.