Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Good to know ... General information
Q: How can I track my order?Q: What is my address information needed for?
A: Your address details are crucial to ensure smooth and accurate delivery of your order. Here's why we require specific address information: Delivery accuracy: By providing your complete and correct address, including street name, zip code and city, we ensure that your order is delivered to the right location without complications or delays. Shipping carrier requirements: Our shipping carriers require complete address details to process and deliver packages efficiently. This includes the correct street name, apartment or suite numbers, zip code and city. Contacting you: It may be necessary to contact you regarding your order, for example for order updates, clarifications or to discuss questions or issues during the shipping process. A valid email address is essential to send order confirmations, tracking information and other important updates. Communication channels: In addition to email, providing a phone or mobile number allows us to contact you quickly and directly if necessary. This helps us ensure effective communication, especially for delivery-related concerns or urgent matters. Please be assured that we value your privacy and treat your personal information with the utmost care. We adhere to relevant data protection regulations and do not share your information with unauthorized parties. If you have any concerns or questions about the collection or use of your address information, please feel free to contact our customer service team. We are here to answer your inquiries and provide further assistance.
Q: How does the ordering process work?
A: Ordering your selected products is quick and easy! Follow these steps to complete your order: Add to Cart: On the product page, click the "Add to Cart" button for the items you wish to purchase. This button is located near the product description or image. Clicking the shopping cart icon will open your shopping cart and display the selected products. Register/Login/Guest Order: To continue with your order, you have several options. If you are a new customer, you can register an account by providing your details and creating a password. If you are an existing customer, simply log in with your email address and password. Alternatively, you can choose the "Guest Order" option to complete your order without an account. Order Process: Once you are logged in or proceed as a guest order, you will be guided through the order process. You will need to enter your personal details, including delivery address and contact details. Make sure you provide accurate information to ensure a smooth delivery. Delivery/Collection Options: Next, select your desired delivery or collection option. Choose from the available shipping methods or, where applicable, local pickup locations. The options available will depend on your location and the products in your order. Payment Method: Choose your preferred payment method from the available options, such as credit card, PayPal or bank transfer. Follow the prompts to securely enter your payment information. Review and Confirm: Before completing your order, carefully review your order summary, including the items you selected, shipping details and payment information. If everything looks correct, click the "Place Order" or "Confirm Order" button to complete the purchase. Order Confirmation: After you have successfully placed your order, you will receive an order confirmation email with the details of your purchase. This email serves as confirmation that your order has been received and is being processed. If you have any further questions or encounter any issues during the checkout process, do not hesitate to contact our customer service team. We are happy to help you make your ordering experience as smooth as possible.
Q: What is the "Checkout"?
A: The "Checkout" is the final step in the online ordering process where you review and confirm your order details before completing the purchase. Here is what you can expect during the checkout process: Order Summary: The Checkout Summary shows you a summary of the items you have selected for your order. This includes the quantity of each item, the unit price and the total price for each item. This summary allows you to check that the correct items and quantities are included in your order. Payment Method and Shipping Costs: The Checkout page also displays the selected payment method to help you keep track. You can check that the chosen payment method is correct and make adjustments if necessary if alternative payment options are available. In addition, the Checkout Summary includes a breakdown of the shipping costs associated with your order. This ensures transparency and allows you to be aware of any additional costs that may apply. Billing and Shipping Address: The Checkout page displays the billing and shipping addresses associated with your order. You can review these addresses to ensure they are correct and up to date. If necessary, you may have the opportunity to edit or update these addresses before completing your purchase. Order Confirmation: Once you have reviewed all the details and are happy with your order, you can complete the purchase by clicking the "Place Order" or "Confirm Order" button. After confirming your order, you will receive an order confirmation email containing a summary of your purchase and relevant details.
Q: How can I contact you?
A: We offer various channels through which you can contact our team and get the assistance you need. Here are the contact options: 24/7 Live Chat: For immediate support and real-time communication, you can access our 24/7 Live Chat feature directly on our website. Look for the chat icon or widget, usually located in the corner of the screen, and click on it to start a chat session. Our team is ready to help you and answer your questions. Email: If you prefer to communicate via email, you can reach us at info@cainternational.eu . Simply compose an email, provide the required details and send it to our dedicated email address. Our customer service team will quickly respond to your query and provide you with the assistance you need. Do not hesitate to contact us through any of these channels. We are happy to help you with any questions, concerns or feedback. Our goal is to ensure your satisfaction and provide excellent customer service.
Q: What are the delivery and shipping times?
A: The delivery time for each product is displayed directly on the product page in the online store. This will tell you the estimated time it will take to deliver the item to you. Additionally, we offer different delivery options based on the product group and package size. During the last step of the checkout process, before you complete your purchase, you will be shown all shipping costs associated with your order. This ensures transparency and gives you a clear overview of the additional shipping costs. Please note that delivery and shipping times may vary depending on several factors, including the destination, the shipping method selected and product availability. We strive to provide accurate estimates and efficient shipping services to ensure that your order reaches you on time. If you have specific questions or concerns about delivery and shipping times for a particular product or order, our customer service team is available to provide more detailed information and assist you further.
Q: How does payment with PayPal work?
A: PayPal offers a convenient and secure payment option for online purchases. Here's how it works: Select PayPal: During the checkout process, when you are asked to select a payment method, select PayPal as your preferred payment option. Redirect to PayPal: After selecting PayPal, you will be automatically redirected to the PayPal website to complete the payment process. This ensures a smooth and secure transaction. Log in or create an account: If you already have a PayPal account, you can log in using your existing PayPal username and password. If you don't have an account, you can create an account on the PayPal website. This is free and only requires basic information. Payment confirmation: After logging in, you will be asked to confirm the payment. PayPal will display the total amount of your order, including any applicable taxes or shipping costs. Review the details and make sure they are correct. Payment source: PayPal gives you several options for funding your payment. You can link your bank account to your PayPal account and use the available funds, or you can enter your credit card details to make the payment. PayPal will process the payment securely and deduct the amount from your chosen funding source. Instant payment: Once you confirm the payment, PayPal will process the transaction immediately. You will receive a confirmation message and the payment details will be recorded. Return to merchant: After payment is complete, you will be redirected to the merchant's website to complete your order. You will usually receive an order confirmation email from both PayPal and the merchant. Paying with PayPal is convenient because you can securely make payments using funds from your PayPal account, bank account or credit card. It provides an additional layer of security because your financial information is not shared directly with the merchant. If you encounter any issues or have any questions about paying with PayPal, PayPal's customer support team is available to help.
Q: Is it safe to shop online at CA- INTERNATIONAL GMBH Store?
A: Yes, it is safe to shop online at the CA- INTERNATIONAL GMBH store. We take the security of our customers' information and transactions seriously. Here are some reasons why you can shop with confidence with us: Technological Security: We use a variety of advanced security measures to protect your payment details and personal information. These include encryption protocols, Secure Socket Layer (SSL) technology, and industry-standard security practices. These measures help protect your data from unauthorized access and ensure a safe online shopping experience. Privacy Policy: Our privacy policy is designed to protect your personal information. We do not store credit card details on our servers, and we do not share your personal information with third parties without your consent. Your privacy and data security are our top priority. Alternative Ordering Options: If you still have concerns about placing your order online, we offer alternative ordering methods. You can contact us directly at info@cainternational.eu and our team will provide you with alternative options for a secure order. We understand the importance of trust and transparency when shopping online and take all necessary precautions to ensure a safe shopping environment. If you have any specific concerns or questions about the security of your online purchase, please do not hesitate to contact us. We are here to answer your questions and provide further assistance.
Q: Does CA- INTERNATIONAL GMBH deliver worldwide?
A: Yes, CA- INTERNATIONAL GMBH delivers worldwide. We strive to make our products accessible to customers all over the world. Whether you are in Europe, North America, Asia or any other part of the world, we can deliver your order to your desired destination. To enable worldwide deliveries, we work with various shipping partners and logistics service providers. This allows us to offer reliable and efficient shipping services to customers worldwide. However, please note that when shipping to other countries, duties, customs fees and taxes may apply, which are determined by the customs authorities of the respective country. These fees are beyond our control. For this reason, we cannot provide exact information on the cost of these fees, as they may vary from country to country. We recommend that you contact your local customs office for detailed information on any possible duties, customs fees or taxes that may be applicable to your order. This will give you a clear overview of any additional costs that may be incurred upon delivery. If you have any further questions or need help with international shipping matters, please do not hesitate to contact us We are here to help you and provide you with the information you need to make your shopping experience smooth and convenient.
Q: What payment methods does CA-INTERNATIONAL GMBH accept?
At CA-INTERNATIONALGMBH we accept multiple payment methods to give you flexibility and convenience when shopping. Here are the payment methods currently available: Credit Cards: We accept major credit cards such as Visa, Mastercard, American Express and Discover. You can securely enter your credit card details during the checkout process on our website. PayPal: We offer the option to pay using your PayPal account. Simply select PayPal as your payment method during checkout and log into your PayPal account to complete the transaction. If you have any questions or encounter issues with the payment methods or need assistance with an alternative payment option, please feel free to contact us directly at info@cainternational.eu Our customer service team will be happy to assist you and provide you with further assistance.
Q: What should I do if the item I received is damaged or faulty?
A: At CA-International GmbH, we strive to provide our customers with high-quality products and a great brand experience. However, if you receive a damaged or faulty item, please follow these steps: Inspection of delivery: Upon receipt of your delivery, it is important to carefully inspect the package for any visible damage. If there are any external signs of damage to the packaging, please make a note on the courier's delivery note stating "PACKAGING VISIBLY DAMAGED." This will help ensure that all damage is properly documented. Documentation of the problem: If you notice that the item itself is damaged or faulty, please take photos or videos that clearly show the problem. This documentation will assist us in assessing the problem and finding the best solution for you. Contacting customer service: To address your concern, please contact our customer service team immediately. You can contact us via email at info@cainternational.eu . Provide us with relevant information, including your order number, a description of the problem, and any supporting documentation you have. Our customer service team will quickly review the matter and work with you to find the best solution. Resolution Options: Depending on the nature of the problem, we will offer reasonable resolution options. This may include replacing the damaged or defective item, refunding the purchase price, or finding an alternative solution to ensure your satisfaction. Please note that it is important to contact us as soon as possible to report any damage or defects. This will allow us to promptly address the issue and find a solution that meets your needs. We apologize for any inconvenience caused by a damaged or defective item and ask for your cooperation in contacting our customer service team. Rest assured that we will make every effort to resolve the issue and ensure your satisfaction with our products and services.
Q: What is your return policy?
A: At CA International GmbH we value transparency and want to provide accurate information about our return policy. Here is our updated return policy: Return period: We offer a hassle-free return policy within 7 days of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period. Condition of item: To be eligible for a return, items must be in their original condition, unused and undamaged. Please make sure that the items have not been used in any way and are in the same condition as when received. Responsibility for shipping costs: Please note that all shipping costs associated with returns, including the original shipping cost to the buyer and the cost of return shipping, are the responsibility of the buyer. This means that the amount for shipping will either be deducted from the refund or must be paid separately. To initiate a return, please email us at info@cainternational.eu using the same email address you used to place the order. Provide us with relevant details such as your order number, the items you wish to return and the reason for the return. Our Customer Service team will walk you through the return process and provide further instructions. Once we receive the returned items and verify that they meet the return requirements, we will take the necessary actions, including a refund for the item value less the original and return shipping costs. We understand that a return may incur additional costs and we ask for your understanding that you will be responsible for the shipping costs for the original delivery and the return shipment. Please note that our return policy may be subject to additional terms or exceptions which can be found on our website or by contacting our Customer Service team.
Q: How do I request a return?
A: To request a return, please follow these steps: 1- Send us an email to info@cainternational.eu using the same email address you used to place the order. 2- In your email, include your order number and the reason for the return. 3- Our Customer Service team will respond to your email within 24 hours and provide you with the return address. 4- Pack the item securely, preferably in its original packaging, and send it to the address provided. We recommend using a registered postal service to ensure tracking and keep a record of details. 5- Once we receive the returned items, we will process your refund. Please note that the refund will include the item price excluding the original shipping charges. 6- Please note that CA-INTERNATIONAL GMBH is not liable for any loss or damage that may occur during return shipping. If you have any further questions or concerns, please feel free to contact our Customer Service team for assistance.
Q: Do you offer discounts or special promotions?
A: Yes, we regularly offer discounts and special promotions to our customers. Sign up for our email newsletter to stay up to date with the latest offers and promotions.
Q: How can I cancel my order?
A: If you would like to cancel your order, please contact our customer service team as soon as possible at info@cainternational.eu providing us with your order details and we will do our best to accommodate your request. Please note that if your order has already been dispatched, cancellation may not be possible and you will need to initiate a return instead.
Q: What is your return policy?
A: At CA-INTERNATIONAL GMBH we value transparency and want to provide accurate information about our return policy. Here is our updated return policy: Return Period: We offer a hassle-free return policy within 7 days of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period. Condition of Item: To be eligible for a return, item(s) must be in their original condition, unused and undamaged. Please make sure that item(s) have not been used in any way and are in the same condition as when received. Responsibility for Shipping Costs: Please note that all shipping fees associated with returns, including the original shipping fee to the buyer and the cost of return shipping, are the buyer's responsibility. This means that the amount for shipping will either be deducted from the refund or must be paid separately. To initiate a return, please email us at info@cainternational.eu using the same email address you used to place the order. Provide us with relevant details such as your order number, the items you wish to return and the reason for the return. Our Customer Service team will walk you through the return process and provide further instructions. Once we receive the returned items and verify that they meet the return requirements, we will take the necessary actions, including a refund for the item value less the original and return shipping costs. We understand that a return may incur additional costs and we ask for your understanding that you will be responsible for the shipping costs for the original delivery and the return shipment. Please note that our return policy may be subject to additional terms or exceptions which can be found on our website or by contacting our Customer Service team.
Q: How can I change my delivery address after ordering?
A: If you need to change your shipping address after placing your order, please contact our customer service team immediately at info@cainternational.eu We will do our best to update the shipping address if the order has not yet been dispatched. However, please note that once the order has been dispatched, we may not be able to change the address.
Q: How long does it take for a refund to be processed?
A: Once we receive the returned item and confirm that it meets our return policy, we will process the refund within [3-5 business days]. The refund will be processed via the original payment method used. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Q: How can I check the status of my order?
A: You can easily check the status of your order by logging into your account on our website. Once logged in, you will be able to view the details of your order, including the current status and any tracking information . In addition, we will also send you email updates on the progress of your order, including shipping and delivery notifications.