Terms and Conditions

General Terms and Conditions of Use of the Marketplace for Buyers

 1 . Introduction

1.1. "CA International" is the trading name for CA International, which operates an e-commerce platform consisting of a website (“marketplace”), together with supporting IT, logistics, and payment infrastructure, for the sale and purchase of consumer products and services (“products”) in its allocated territory as defined at Appendix 1 (“territory”).

1.2. These general terms and conditions shall apply to you as a buyer on the marketplace and shall govern your use of the marketplace and related services.

1.3. By using our marketplace, you accept these general terms and conditions in full. If you disagree with these general terms and conditions or any part of these general terms and conditions, you must not use our marketplace.

1.4. If you use our marketplace in the course of a business or other organizational project, then by so doing you:

1.4.1. confirm that you have obtained the necessary authority to agree to these general terms and conditions;

1.4.2. bind both yourself and the person, company, or other legal entity that operates that business or organizational project, to these general terms and conditions

1.4.3. agree that "you" in these general terms and conditions shall reference both the individual user and the relevant person, company, or legal entity unless the context requires otherwise.

 2 . Registration and Account

2.1. You may not register with our marketplace if you are under 18 years of age. By using our marketplace or agreeing to these general terms and conditions, you warrant and represent to us that you are at least 18 years of age.

2.2. If you register for an account with our marketplace, you will be asked to provide an email address/user ID and password, and you agree to:

2.2.1. keep your password confidential;

2.2.2. notify us in writing immediately (using our contact details provided at section 26) if you become aware of any disclosure of your password; and

2.2.3. be responsible for any activity on our marketplace arising out of any failure to keep your password confidential, and you may be held liable for any losses arising out of such a failure .

2.3. Your account shall be used exclusively by you, and you shall not transfer your account to any third party. If you authorize any third party to manage your account on your behalf, this shall be at your own risk.

2.4. We may suspend or cancel your account, and/or edit your account details, at any time in our sole discretion and without notice or explanation. However, if we cancel any products or services you have paid for but not received, and you have not breached these general terms and conditions, we will refund you in respect of the same.

2.5. You may cancel your account on our marketplace by contacting us as provided in section 26.

3 .Terms and Conditions of Sale

3.1. You acknowledge and agree that:

3.1.1. the marketplace provides an online location for you to purchase products directly from CA International;

3.1.2. we shall accept binding sales directly with you, and CA International is the party to the transaction with you; and

3.1.3. a contract for the sale and purchase of a product or products will come into force between you and CA International, and accordingly, you commit to buying the relevant product or products upon your confirmation of purchase via the marketplace.

3.2. Subject to these general terms and conditions, the following provisions will govern the contract for sale and purchase between you and CA International:

3.2.1. the price for a product will be as stated in the relevant product listing;

3.2.2. the price for the product must include all taxes and comply with applicable laws in force from time to time;

3.2.3. delivery charges, packaging charges, handling charges, administrative charges, insurance costs, and other ancillary costs and charges will only be payable by you if this is expressly and clearly stated in the product listing;

3.2.4. products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by CA International to you .

3.2.5. in respect of physical products sold, CA International warrants that it has good title to, and is the sole legal and beneficial owner of, the products and/or has the right to supply the products pursuant to this agreement, and that the products are not subject to any third-party rights or restrictions, including in respect of third-party intellectual property rights and/or any criminal, insolvency, or tax investigation or proceedings.
4. Your Order

4.1. Placing an Order

4.1.1. By placing an order for products through our website, you confirm that you intend to enter into a contract with us for the purchase of those products.

4.1.2. You place the order for your products on the website by clicking the 'Confirm Order' button at the end of the checkout process.

4.1.3. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed, which includes providing us with a valid phone number and email address.

4.1.4. We will send you an email confirming receipt, the details of your order, and the delivery costs, which will be added to the purchase price (if applicable).

4.2. Price Changes

4.2.1. We reserve the right to change the prices of the products from time to time, including applying promotions or offers, or if the products are incorrectly priced.

4.2.2. If the actual price of the products is higher than the price at the time of ordering, we will contact you for your instructions before accepting the purchase.

4.3. Order Confirmation

4.3.1. Please note that neither completion of the online checkout process nor our confirmatory email constitutes our acceptance of your order.

4.3.2. Our acceptance of your order will take place only upon receipt of full payment from you.

4.3.3. You can review the orders you have placed and their current status at any time by visiting our website and clicking on "Log In" at the top of the page, followed by selecting "Track Your Order."

4.4. Non-Availability of Products

4.4.1. If we cannot supply you with the products you ordered for any reason, we will not process your order and will inform you of this.

4.4.2. This may be due to the products being out of stock or incorrectly priced.

4.4.3. If you have already paid for the products, we will provide you with a full refund on the card used to make the purchase as soon as reasonably possible.

4.4.4. We shall not be held liable for any delays in the refund process due to bank procedures.
5. Delivery / Collection

5.1. Order Processing

5.1.1. We can only process orders for delivery or collection within countries in which we are permitted to sell the products.

5.1.2. You may opt for the products to either be delivered to your address or to be made available at one of our designated locations for your collection.

5.2. Collection Option

5.2.1. If you opt for collection, you will be prompted to choose a convenient pickup location when providing your address details during checkout.

5.2.2. Please note that delivery charges and timescales may vary depending on the type of products ordered, the service you select, and the delivery address.

5.2.3. For cash on delivery orders, parcels can only be opened after accepting and paying for your order.

5.3. Delivery Timeframes

5.3.1. We will make every effort to deliver the products to your address by the estimated delivery date provided in your order confirmation email.

5.3.2. If we are unable to meet this estimated date, we will promptly notify you with an updated timeframe.

5.3.3. Once your order has been delivered to your address, we will inform you accordingly.

5.4. Missed Deliveries

5.4.1. If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will contact you to arrange re-delivery.

5.4.2. The products will only be left with a third party (such as a building caretaker) with your express authority.

5.5. Risk and Responsibility

5.5.1. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our location (as appropriate).

5.5.2. We will not be liable for a refund or a replacement of the products in the event the address you specified is incorrect.

5.5.3. Occasionally, the supply of your products may be delayed or prevented for reasons beyond our control (e.g., due to extreme weather, customs delays, etc.). We will make every effort to keep you informed but are not liable for delays due to such events.
6. Authorized Card Holder

6.1. Placing an Order

6.1.1. You may place an order for products on our platforms by selecting the product(s) you wish to purchase, adding them to your basket, and then completing the checkout process (an "Order").

6.1.2. During the checkout process, you will be asked to provide several details. All fields indicated as compulsory must be completed in order for us to process your order.

6.1.3. This includes providing us with your name, delivery address (if applicable), payment details (except where cash on delivery is selected), a valid telephone number, and email address.

6.2. Personal Information

6.2.1. Any personal information that you provide to us will be managed by us in accordance with our Privacy Policy.

6.3. Credit/Debit Card Use

6.3.1. Where you use a credit or debit card to pay for your order, you confirm that the credit/debit card being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

6.3.2. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

6.3.3. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery of your order.

7. Wrong Address

7.1. Risk in Returns

7.1.1. For returns related to online purchases, all risk (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order.

7.1.2. We will not be liable for a refund or replacement in the event the address you specified is incorrect.

 

8. Return Policy for CA International

8.1. Introduction

8.1.1. At CA International, we are committed to providing a seamless shopping experience. Our Return Policy is designed to be fair and transparent, ensuring that both buyers and sellers are protected.

8.1.2. This policy applies to all products purchased from our store and outlines the conditions under which returns are accepted, how to initiate a return, and what buyers and sellers can expect during the return process.

8.2. General Conditions for Returns

8.2.1. Eligibility for Return

  • Products must be returned within 14 days of receipt.
  • The item must be in its original, unused condition with all tags and packaging intact.
  • Certain products, such as perishable goods, personal care items, and customized products, are not eligible for return unless they are defective or damaged upon arrival.

8.2.2. Non-Returnable Items

  • Gift cards.
  • Downloadable software products.
  • Health and personal care items.
  • Items marked as final sale or non-returnable on the product page.

8.2.3. Condition of the Product

  • Items returned must be in the same condition as when received, without signs of use, wear, or damage.
  • Products that are damaged due to misuse, improper handling, or accidents are not eligible for return.

8.2.4. Packaging Requirements

  • Products must be returned in their original packaging. If the original packaging is not available, the buyer must ensure that the item is securely packed to prevent damage during transit.

8.3. Return Process

8.3.1. Initiating a Return

  • To initiate a return, buyers must contact CA International’s customer service via email or through our website’s return portal. The request must include the order number, reason for return, and photos of the item (if applicable).

8.3.2. Approval and Return Authorization

  • Once the return request is received, it will be reviewed within 2 business days.
  • If the return is approved, a Return Authorization (RA) number will be provided, along with instructions on how to return the item.
  • Returns without an RA number will not be accepted.

8.3.3. Return Shipping

  • The buyer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent by CA International.
  • In cases where CA International is responsible for the error, we will provide a prepaid shipping label.

8.3.4. Return Address

  • Returns must be sent to the address provided with the RA number. The return address may vary depending on the product category and the warehouse from which it was shipped.

8.4. Exchanges

8.4.1. Exchanges

  • Exchanges are not available. We ensure that all product information is fully detailed and accessible for customers to review before placing an order and confirming payment.
  • Please make sure to carefully select the correct size, color, and other specifications before finalizing your purchase.
  • If you need to return an item, please follow our Return Process for further instructions.

8.4.2. Non-Refundable Items

  • Items that are non-returnable as per Section 8.2.2 are also non-refundable.

8.5. Defective, Damaged, or Incorrect Items

8.5.1. Reporting Issues

  • If an item arrives defective, damaged, or incorrect, buyers must notify CA International within 7 days of receipt.
  • The notification should include the order number, a description of the issue, and photos of the item.
  • All our products leave the warehouse with the packaging in perfect condition. If any damage is detected upon delivery, it is essential to clearly state this on the dispatch note of the courier company, indicating, for example, 'PACKAGE VISIBLY DAMAGED.'

8.5.2. Resolution Options

  • CA International will offer a replacement, repair, or refund based on the nature of the issue and the buyer’s preference.
  • In cases where a replacement is not available, a full refund will be issued.

8.5.3. Return of Defective or Incorrect Items

  • For defective or incorrect items, CA International will provide a prepaid return shipping label.
  • The item must be returned within 15 days after the return label is issued.

8.6. Responsibilities of Buyers and Sellers

8.6.1. Buyer Responsibilities

  • Ensure accurate information is provided during the return process.
  • Return items securely packed and in accordance with the guidelines provided by CA International.
  • Cover return shipping costs unless otherwise specified in this policy.

8.6.2. Seller Responsibilities

  • Provide clear and accurate product descriptions to avoid misunderstandings.
  • Respond promptly to return requests and provide necessary documentation and instructions.
  • Process refunds or exchanges in a timely manner, adhering to the timelines specified in this policy.

8.7. Dispute Resolution

8.7.1. Initial Resolution

  • Most disputes can be resolved through direct communication between the buyer and CA International.
  • Buyers are encouraged to contact our customer service if they are not satisfied with the outcome of a return or refund.

8.7.2. Third-Party Mediation

  • If a dispute cannot be resolved through direct communication, either party may request mediation from a third-party service agreed upon by both parties.
  • The costs of mediation will be shared equally between the buyer and CA International unless otherwise agreed.

8.8. Policy Changes and Updates

8.8.1. Periodic Updates

  • CA International reserves the right to update this Return Policy at any time.
  • Any changes will be posted on our website with the effective date. Buyers are encouraged to review the Return Policy periodically to stay informed of any changes.

8.8.2. Grandfather Clause

  • Returns initiated under a previous version of this policy will be governed by the terms in effect at the time of the purchase.

8.9. Contact Information

  • For questions or concerns about our Return Policy, please contact us through the "Contact Us" page on our website.

8.10. Product-Specific Return Policies

8.10.1. Electronics Products

  • Electronic products can only be returned if there is a defect or issue. In such cases, you must provide a detailed description of the problem and ensure that the product, along with its original packaging and all accessories, is in perfect condition. Products returned due to a change of mind cannot be accepted.

8.10.2. Clothing and Apparel

  • Clothing items must be returned in new and unworn condition, with all tags attached.
  • Items that have been worn, washed, or altered are not eligible for return.
  • For hygiene reasons, undergarments and swimwear cannot be returned unless defective.

8.10.3. Furniture and Large Items

  • Large items such as furniture must be returned in their original condition, without any signs of assembly or use.
  • Returns of furniture and oversized items may require special handling, and return shipping costs may vary based on the size and weight of the item.

8.10.4. Jewelry and Watches

  • Jewelry and watches must be returned in their original packaging, including all certificates of authenticity and appraisal reports.
  • Items that have been resized, altered, or show signs of wear are not eligible for return.
  • Customized or engraved jewelry is non-returnable unless there is a defect or error in the customization.

9. Return Process

9.1 Start Your Return

9.1.1 Contact Us: Reach out to our customer service team via email or use our online Return Portal.

9.1.2 Provide Details: Make sure to include your order number, reason for return, and, if applicable, photos of the item.

9.2 Get Approval

9.2.1 Quick Review: We’ll review your request within 2 business days.

9.2.2 Receive Authorization: If your return is approved, you’ll receive a Return Authorization (RA) number and instructions on how to proceed.

9.3 Prepare Your Item

9.3.1 Original Packaging: Pack the item in its original packaging. If that’s not available, make sure it’s securely packed to avoid any damage during transit.

9.3.2 Include RA Number: Clearly mark the RA number on the package.

9.4 Ship It Back

9.4.1 Return Shipping: You are responsible for return shipping costs unless the item was defective, damaged, or sent by mistake. In those cases, we’ll provide a prepaid shipping label.

9.4.2 Send to the Right Address: Ship the package to the return address provided with your RA number. The address may vary depending on the product.

9.5 Receive Your Refund or Exchange

9.5.1 Inspection: Once we receive and inspect your returned item, we’ll process your refund within 10 business days.

9.6 Handling Payments

9.6.1 Refund Method: Refunds will be issued to the original payment method used for the purchase. This ensures that both CA International and the customer follow a secure and traceable transaction process.

9.6.2 Invalid Payment Methods: If the original payment method is no longer valid (e.g., expired credit card), we will issue the refund as store credit, ensuring you still receive the value of your return.

9.6.3 Partial Refunds: If the item shows signs of use, is returned outside the return window, or is missing original packaging or components, a partial refund may be issued. The amount will be determined based on the condition of the returned item.

9.7 Fair and Transparent Process

9.7.1 Buyer’s Responsibility: Ensure that you follow the return instructions carefully, including proper packaging and timely shipping. This helps prevent delays and ensures a smooth refund process.

9.7.2 Our Responsibility: We commit to handling your return and refund process with transparency, ensuring that you are informed at every step and that any issues are resolved fairly.

9.8. Website Operation and Terms of Service

9.8.1. This website is operated by https://cainternational.eu/. Throughout the site, the terms “we,” “us,” and “our” refer to CA-INTERNATIONAL GMBH. CA-INTERNATIONAL GMBH offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

9.8.2. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

9.8.3. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

9.9. Accuracy, Completeness, and Timeliness of Information

9.9.1. We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

9.9.2. This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

9.10. Optional Tools

9.10.1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

9.10.2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

9.10.3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

9.10.4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

9.11. Third-Party Links

9.11.1. Certain content, products, and services available via our Service may include materials from third parties.

9.11.2. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

9.11.3. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

 

 

9.12. User Comments, Feedback, and Other Submissions

9.12.1. If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

9.12.2. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

9.12.3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

9.13. Errors, Inaccuracies, and Omissions

9.13.1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

9.13.2. We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

9.14. Prohibited Uses

9.14.1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

9.15. Liability Disclaimer; Limitation of Liability

(This content is not covered in the previous document and is new.)

9.15.1. We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

9.15.2. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

9.15.3. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

9.15.4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

9.15.5. In no case shall CA INTERNATIONAL GMBH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages.

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