Shipping Policy
Shipping Policy of CA INTERNATIONAL GMBH
Welcome to the CA INTERNATIONAL GMBH Shipping Policy! We're delighted that you're considering placing an order with us. Our goal is to ensure a smooth and positive experience for you.
1. How long does CA International take to prepare and ship my order?
We take pride in our efficient processing times. All orders are processed within 24 to 48 hours upon receipt. The delivery time depends on the destination country, generally taking 3 to 5 business days. In some cases, same-day delivery is possible.
2. How are shipping and delivery dates calculated?
At CA International, we strive to dispatch your items as quickly as possible. Once your order is confirmed, it is processed within 24 hours. Items in stock are shipped the next business day after payment is received. Delivery times may vary based on the destination, but we estimate it to be 3 to 4 days. Upon shipping, you will receive an email with tracking information.
3. How can I track my shipment?
After your order has been shipped, you will receive a shipping confirmation email with your tracking number. Additionally, we have a user-friendly menu in the control panel. Click on "Order Tracking," enter your tracking number, and all the information will be instantly available to you.
4. About Shipping Restrictions and International Shipping
We offer worldwide shipping through our automated system. Restrictions will be indicated on our product pages. Please note that shipments to countries outside the EU and the USA may be subject to customs formalities and additional costs, which the recipient must bear. Contact us with any questions or for a personalized quote.
5. What are the shipping costs and delivery time?
Shipping costs and delivery times depend on several factors, including your delivery address, shipping method, and the weight of the ordered products. To determine the exact shipping costs and estimated delivery time, please add the desired items to your cart and enter your delivery address. The CA International cart will then display the available shipping options, their costs, and the estimated delivery times. We always strive to deliver your order as quickly as possible and offer various shipping methods to meet your needs.
6. What is included in the shipping costs?
The shipping costs include several elements to ensure your order arrives safely and on time. These include:
- Packaging costs: High-quality and secure packaging to protect your products during transport.
- Transportation fees: The cost of transporting your order from the warehouse to your delivery address.
- Insurance: In some cases, insurance to cover any damage or loss during transport.
- Handling fees: The cost of processing and fulfilling your order.
All these costs are included in the shipping fees displayed in the CA International cart once you have entered your delivery address. We are committed to providing you with the best service while ensuring fair and transparent shipping costs.
7. What is included in the shipping costs for deliveries outside the EU and the USA?
The shipping costs for deliveries outside the EU and the USA cover only the basic costs for packaging, transport, and delivery to the nearest airport or port. Please note that additional costs such as customs duties, import taxes, local charges, and delivery from the airport or port to your address are the recipient's responsibility. These fees vary depending on the destination country and are charged by the local customs office.
CA International assumes no responsibility for these additional costs. We recommend that you familiarize yourself with your country's specific customs and import regulations before placing an order.
If you require an exact calculation of the total delivery cost to your door, please contact us. Our customer service team is available to help you determine all costs in advance, ensuring you know the total price before your order is shipped.
8. How can I cancel an order?
To cancel an order, please contact us as soon as possible before shipment. We recommend doing this immediately after placing the order, as our automated system may significantly reduce the cancellation window. Once the order has been shipped, cancellation is no longer possible.
If your order has already been shipped, you must return the goods upon receipt following our return policy. Please note that in this case, shipping costs are non-refundable.
For a quick and smooth cancellation and potential refund of shipping costs, please contact our customer service immediately. Our team will be happy to assist you and ensure your request is processed as quickly as possible.
9. What should you do when you receive your shipment?
Upon receiving your shipment, please follow these steps:
- Check the number of packages: Ensure that the number of delivered packages matches your order.
- Inspect for external damage: Carefully examine each package for visible damage or signs of tampering.
- Make notes of any damage: If you notice visible damage, make sure to note this on the courier's delivery slip with the remark "PACKAGE VISIBLY DAMAGED."
- Document the damage: Immediately take photos of the damaged packages and affected areas to document the condition upon receipt.
- Contact our customer service: Report any visible damage or discrepancies to our customer service immediately, and attach the photos. This is necessary to ensure a quick processing of your damage report.
- Notify the shipping company: Don't forget to inform the shipping company in writing that you received the order with damages. This is important for the shipping company's damage claim process.
These steps are necessary to file any damage claims and ensure smooth processing.
10. What shipping methods does CA International offer?
At CA International, we offer various shipping options to meet your needs:
- Standard Shipping: An economical option with moderate delivery time, ideal for non-urgent orders.
- Express Shipping: A faster delivery method for urgent orders that ensures a shorter delivery time.
- International Shipping: Shipping options for deliveries outside your country, with varying delivery times and costs depending on the destination.
Please choose the appropriate shipping option during the checkout process in the cart.
11. What happens if an incorrect shipping address is provided?
If an incorrect shipping address is provided, please contact us immediately. In some cases, we may be able to correct the address before the package is shipped. However, if the package is returned as undeliverable, we will contact you to determine the correct address. The customer must cover the shipping costs for the reshipment.
If the delivery is refused, the package will be returned to us. In this case, we will refund the purchase amount minus the incurred shipping and handling fees.
Please note that it is your responsibility to provide the correct shipping address. If the package has already been shipped and we cannot correct the address in time, or if we cannot reach you to clarify the address, we take no responsibility for additional costs, delays, or loss of the package. To ensure your order is correctly delivered, please carefully review your shipping information before completing your order.
12. Does CA International offer discounts for multiple orders, and how are these shipped?
Yes, we offer discounts for multiple orders. Please note that your orders may be shipped in separate packages from different warehouses, depending on availability and the size of the items. You will receive an individual tracking number for each package, allowing you to track the delivery status online.
Note:
- Check your shipping address before payment: Ensure all information is correct to avoid delivery delays or additional costs.
- Observe shipping restrictions: Some products may not be shipped to certain regions due to shipping restrictions. For more information, refer to the product detail page.
Thank you for choosing CA International GmbH for your shopping needs! If you have any questions or need assistance, our customer service is here to help.