Return policy

Return Policy for CA International

1. Introduction

At CA International, we are committed to providing a seamless shopping experience. Our Return Policy is designed to be fair and transparent, ensuring that both buyers and sellers are protected. This policy applies to all products purchased from our store and outlines the conditions under which returns are accepted, how to initiate a return, and what buyers and sellers can expect during the return process.

2. General Conditions for Returns

2.1 Eligibility for Return

• Products must be returned within 14 days of receipt.
• The item must be in its original, unused condition with all tags and packaging intact.
• Certain products, such as perishable goods, personal care items, and customized products, are not eligible for return unless they are defective or damaged upon arrival.

2.2 Non-Returnable Items

• Gift cards.
• Downloadable software products.
• Health and personal care items.
• Items marked as final sale or non-returnable on the product page.

2.3 Condition of the Product

• Items returned must be in the same condition as when received, without signs of use, wear, or damage.
• Products that are damaged due to misuse, improper handling, or accidents are not eligible for return.

2.4 Packaging Requirements

• Products must be returned in their original packaging. If the original packaging is not available, the buyer must ensure that the item is securely packed to prevent damage during transit.

 

3. Return Process

3.1 Initiating a Return
To initiate a return, buyers must contact CA International’s customer service via email or through our website’s return portal. The request must include the order number, reason for return, and photos of the item (if applicable).

3.2 Approval and Return Authorization

• Once the return request is received, it will be reviewed within 2 business days.
• If the return is approved, a Return Authorization (RA) number will be provided, along with instructions on how to return the item.
• Returns without an RA number will not be accepted.

3.3 Return Shipping

• The buyer is responsible for return shipping costs unless the item is defective, damaged, or incorrectly sent by CA International.
• In cases where CA International is responsible for the error, we will provide a prepaid shipping label.

3.4 Return Address
Returns must be sent to the address provided with the RA number. The return address may vary depending on the product category and the warehouse from which it was shipped.

4.3 Exchanges

Exchanges are not available. We ensure that all product information is fully detailed and accessible for customers to review before placing an order and confirming payment. Please make sure to carefully select the correct size, color, and other specifications before finalizing your purchase. If you need to return an item, please follow our Return Process for further instructions.

4.4 Non-Refundable Items

Items that are non-returnable as per Section 2.2 are also non-refundable.

 

5. Defective, Damaged, or Incorrect Items

5.1 Reporting Issues
If an item arrives defective, damaged, or incorrect, buyers must notify CA International within 7 days of receipt. The notification should include the order number, a description of the issue, and photos of the item. All our products leave the warehouse with the packaging in perfect condition. If any damage is detected upon delivery, it is essential to clearly state this on the dispatch note of the courier company, indicating, for example, 'PACKAGE VISIBLY DAMAGED.'

5.2 Resolution Options
CA International will offer a replacement, repair, or refund based on the nature of the issue and the buyer’s preference. In cases where a replacement is not available, a full refund will be issued.

5.3 Return of Defective or Incorrect Items
For defective or incorrect items, CA International will provide a prepaid return shipping label. The item must be returned within 15 days after the return label is issued.

It is recommended to use order confirmations to emphasize the importance of inspecting packages upon delivery and documenting any visible damage. This practice helps ensure that any issues are promptly and clearly noted, as CA International advises.

6. Responsibilities of Buyers and Sellers

6.1 Buyer Responsibilities

• Ensure accurate information is provided during the return process.
• Return items securely packed and in accordance with the guidelines provided by CA International.
• Cover return shipping costs unless otherwise specified in this policy.

6.2 Seller Responsibilities

• Provide clear and accurate product descriptions to avoid misunderstandings.
• Respond promptly to return requests and provide necessary documentation and instructions.
• Process refunds or exchanges in a timely manner, adhering to the timelines specified in this policy.

 

7. Dispute Resolution

7.1 Initial Resolution
Most disputes can be resolved through direct communication between the buyer and CA International. Buyers are encouraged to contact our customer service if they are not satisfied with the outcome of a return or refund.

7.2 Third-Party Mediation
If a dispute cannot be resolved through direct communication, either party may request mediation from a third-party service agreed upon by both parties. The costs of mediation will be shared equally between the buyer and CA International unless otherwise agreed.

8. Policy Changes and Updates

8.1 Periodic Updates
CA International reserves the right to update this Return Policy at any time. Any changes will be posted on our website with the effective date. Buyers are encouraged to review the Return Policy periodically to stay informed of any changes.

8.2 Grandfather Clause
Returns initiated under a previous version of this policy will be governed by the terms in effect at the time of the purchase.

 

9. Contact Information
For questions or concerns about our Return Policy, please contact us: Contact Us.

 

10. Product-Specific Return Policies

10.1 Electronics Products
Electronic products can only be returned if there is a defect or issue. In such cases, you must provide a detailed description of the problem and ensure that the product, along with its original packaging and all accessories, is in perfect condition. Products returned due to a change of mind cannot be accepted.

10.2 Clothing and Apparel

• Clothing items must be returned in new and unworn condition, with all tags attached. Items that have been worn, washed, or altered are not eligible for return.
• For hygiene reasons, undergarments and swimwear cannot be returned unless defective.

10.3 Furniture and Large Items

• Large items such as furniture must be returned in their original condition, without any signs of assembly or use.
• Returns of furniture and oversized items may require special handling, and return shipping costs may vary based on the size and weight of the item.

10.4 Jewelry and Watches

• Jewelry and watches must be returned in their original packaging, including all certificates of authenticity and appraisal reports.
• Items that have been resized, altered, or show signs of wear are not eligible for return.
• Customized or engraved jewelry is non-returnable unless there is a defect or error in the customization.